1.  Have any of your employees earned the CRTS (Certified Relocation and Transition Specialist) certification?  Yes.  Eliminate Chaos is owned and operated by Laura Leist who has earned both the CRTS and CPO designations.  Laura is one of a handful of individuals in the country that have earned both designations.

2.  Are your Employees Certified?  Yes.  Three of our Specialists have earned the CPO^® (Certified Professional Organizer) designation.  In fact, we are the only company in the world with three CPO's.

3.  How long will it take to unpack and organize my new home?  The amount of time it will take to complete your project depends on the size of your home and the amount of stuff you have that needs to be unpacked, put away and organized.  It will also depend on whether you'd like us to help you with any pre-move downsizing, packing or vendor coordination. 

4.  How much does your service cost?  We view the cost of our service as an investment in your new home.  The cost of each project varies based on the scope of your project.  Just as you've selected a moving company to carefully pack and transport the contents of your home, you also need to consider the amount of time it will take you unpack and set up your new home while making the most of the space.  You'll be living in your home for many years to come and we can shave weeks off the unpacking process by taking care of everything for you - so you can get back to work, or just spend time with your family.  Did you know that for just a bit more than what you'd pay the movers to unpack you - we can unpack, setup and organize your home the way you will be living in your new home?  And - all of this can be done within days of move-in!  Because we have a large staff of employee Specialists, we can quickly assemble a team for your needs based on the size of your project.

5.  Do you charge by the hour or project?  Our services are billed by the hour with a minimum time requirement.  If the length of your service falls somewhere in-between a ½ day and the full day, we bill by the hour in 15 minute increments.

6.  What can I expect when I hire you?  Professionalism.  Trust.  Compassion.  Non-Judgmental.  Friendly.  Eliminate Chaos Specialists are employees, not contractors.  This means that we guarantee you the time you've requested with each of our Specialists and we can control the quality and consistency of the work we provide - so that you are delighted with the final outcome when we are finished.  Each of our Specialists brings a variety of expertise to your project and they placed on your project based on your needs and requirements.  It is very possible that you may end up working with more than one of our Specialists to ensure that you receive the best value and expertise for your investment.  We pride ourselves that we are not a 'jack of all trades' and we want your experience to be the best, which is why we recognize that it takes a variety of skill sets to relocate, set up and organize your home. 

7.  How do your residential relocation services work?  We offer an a-la-carte menu of services to select from before, during and after your move.  Please visit our relocation services section of our website for a listing of the many services we provide.  Our services begin with a no-cost, no-obligation phone consultation to learn more about your project, budget, time-frame, goals and and special requirements.  This will help us determine the amount of time and staffing needed to facilitate your project so that we can provide you with an estimate.  For some projects, it will be necessary for someone to visit you at your home for an on-site consultation in order to provide the estimate.  If you decide that you'd like Eliminate Chaos to work on your relocation project, our Client Services Assistant will prepare all of the paperwork that will be sent to you for completion before your project begins.  We will then assemble a team for your project based on our conversation regarding your project.  For larger projects, a Project Manager will be assigned that will oversee all aspects of your project.  Our Client Services Assistant will handle all of the scheduling in our office for each Specialist working on your project and each Specialist will be given an overview of your project before they arrive at your home on the first day.  Your team of Specialists will be with you every step of the way to ensure a smooth transition to your home and make it as stress-free as possible. 

8.  Do you have Insurance?  Yes, we are Licensed, Bonded and Insured.  
 

9.  I am concerned about what you will see in my home. Do you guarantee confidentiality?  Yes, all of our work is confidential. We will provide you with our confidentially agreement prior to our first meeting with you. We may take pictures of your project, however no names will be released and people will not be included in the photos. You can feel confident that you can trust our Specialists with your personal information in order to complete your project.  

10.  How far in advance do I need to schedule my project time?   We recommended that you contact us as soon as you know you'll be moving and have a tentative move date.  This will allow us plenty of time to determine and discuss the services you will need to help you relocate your home.  This will also ensure that if you need our help before you move that we can complete your projects on your time frame.  If you are only looking for help to un-pack, set up and organize your new home, there are certain times of the year that we are extremely busy with relocations.  The sooner we are aware of your move date; we will be able to assemble a team for you that will be at your new home the day your moving truck arrives.  Because we have the largest team of employee Specialists in Washington State, we are able to accommodate multiple projects at a time - even during busy periods.